» FAQ’s

Where are Malagaflat’s apartments located?

Our apartments are all located in the historic centre of the city, just meters from the main sights of Malaga as well as to the main public transports. The Picasso Museum, the Thyssen-Bornemisza Museum (scheduled opening – March 2011), the Cathedral, the Cervantes Theatre, Gibralfaro Castle, are just some of the monuments located minutes away from our apartments. Also, the nearest beach – Playa de la Malagueta – is only a 20-25 minute walk from most properties. Calle Larios is also about 5 minutes being and is the economic centre and hotel in the city.

What is the capacity of Malagaflat’s apartments?

We have a wide range of properties, from studios for 2 people to one with 5 rooms for up to 9 persons.

We also have a building with 6 studios which add up to a total capacity of 14 persons.

Details regarding this issue can be found in the description of each property.

The price is per person or per apartment?

The price is per apartment based on a minimum stay of 2 persons.

Over 2 persons, each extra person pays an additional amount per day. This extra amount depends in the property and the season. The price includes the supply of hot and cold water, electricity, gas (if applicable) and heating.

Do I have to pay for the departure cleaning?

We thank our customers to be careful and maintain a hygienic state of the property during your stay but in any case, the departure cleaning is an obligatory one-time charge, which varies depending on the size of the property.

When is the payment of the reservation required?

For confirmation of the reservation, we require an advance deposit of 30% of the total.

The balance is payable in cash at arrival upon the delivery of keys.

Is there a minimum / maximum stay for the reservation?

In general, all our properties are rented for a minimum of 3 nights. Only sometimes we make exceptions. Consult Malagaflat.

Likewise, we can do special prices for long stays; the discounts might be applied to bookings of minimum 7 days.

Our apartments are particularly suitable as corporate housing. In this case we could also make corporate discounts.

Do you require a security deposit (bond)?

Some apartments require a security deposit (bond) refundable upon departure provided that the apartment is in the same condition as delivered.

The deposit will be returned to the Customer after Malagaflat has inspected the condition of the apartment. The Client must return the apartment and its contents under conditions identical to those in which it was received. The Customer is responsible for any damage or loss suffered in the apartment. Damages in the apartment in excess of the amounts of the security deposit (bond), the Customer authorizes Kaysavacacional, S.C. in charge of these quantities in your (the customer) credit card. In any case, we will always inform the customer in advance whether the bond is required and the amount thereof.

Do the apartments have sheets and towels?

YES, all our properties have towels, sheets, if the period of the reservation exceeds 10 days, we will include a change of sheets and towels.

How are the apartments equipped?

All the apartments are equipped with heating and air conditioning.

The kitchens are fully equipped and furnished with all the necessary utensils for your stay: refrigerator, microwave and / or oven, electric hob, cooking utensils, toaster, pots and pans, washing and drying, cutlery and crockery.

That is the minimum equipment featured in our properties, some of them also have a blender, juicer, iron, dishwasher, etc.

If you have a specific need, please let us know to confirm whether the property has it and if not; otherwise we might be able to get it during your stay.

Do the buildings where the apartments are located have elevator?

The vast majority of our properties are located in buildings with elevators; however, we have some apartments in buildings without elevators that we have included for its special charm and / or location as they are often are located in emblematic buildings of the old town of Malaga.

Details regarding this issue can be found in the description of each property.

Can I smoke in the apartments?

In our properties smoking is permitted, but we appreciate if customers are to smoke and as a consideration to non-smokers, to do so by the windows or the terraces / balconies in those apartments that have it.

Am I allowed to bring pets to the apartments?

Only some properties are prepared to accept pets and always also depend on the size / weight / breed. Please contact us for confirmation; we will need a detailed description of the pet.

Are the apartments located in secure areas?

Our properties are located in the old quarter of the city in safe areas; however you must take the usual precautions you would take in any other city centre

Are the apartments suitable to the handicapped?

Just some of our properties are equipped to accommodate wheelchairs.

Please contact us for confirmation.

Do the apartments have parking?

Some apartments have parking in the same building where the property is located and in the other cases, we might be able to get a private parking space near them.

The parking is always optional and extra charge.

Note that in the historical centre of Malaga, as in other urban centres, parking is quite limited and not easy to find free parking near the apartments.

Where do I collect the keys to the property?

Key collection takes place on the property unless either party indicates otherwise; the arrival time set by the client upon confirmation with Malagaflat. We are open from 10.00 to 21.30 pm, if you are arriving outside these hours, there would be no problem but there is a surcharge of 25 €, and after 24.00 and after the extra charge is 30 €.

At what time I can enter the property?

Officially, the check in time will be starting at 14.00 h. If you need to check in before, please let us know and if the property is ready, meaning that there is no check out on the same day, we have no problem in allowing the entry before the stipulated time.

What time do I have to leave the property?

Officially, the check out time would be 12.00 pm. If you wish to leave later, please let us know in advance or at arrival and if possible, if there is no entry on the departure day we will have no problem in allowing the entry before the stipulated time.

We kindly urge you to ensure at departure that you have turned off all the electronic equipment (such as air conditioning, coffee makers, cooker, etc. ) as well as faucets and windows ARE closed.

The following rules apply:

Cancellation

• For cancellations up to 90 days before the start of the holiday, 20% deposit will be refunded in full fewer 30 euros in respect of the handling fee.
• For cancellations less than 90 days before the start of the holiday, no refund of deposit.
• For cancellations from three days before the commencement of the rental or in case of no show, will charge your credit card the total amount of the reserve.

Modification

• For changes made within 90 days before the start of rent, will not be charged.
• For changes made less than 90 days before the beginning of the rental Malagaflat reserves the right to study their performance in each case.

1. Malagaflat will provide an apartment in the state of conservation, cleaning and so precise order and manner that the client can access it at that moment.
2. The Customer shall immediately notify Malagaflat on any damage caused to the apartment or its contents.
3. The Customer shall not enter or undertake furniture renovation or major repairs in the apartment.
4. Customer may not stay in the apartment more than the number of persons allowed by Malagaflat.
5. The Customer shall not use the apartment for any purpose other than agreed here, the subletting of the apartment is prohibited.
6. Any unauthorized type of parties or gatherings that could disrupt the rest or tranquillity of our clients and / or neighboring properties.
7. The Customer shall not carry out activities or conduct contrary to have the decency and standards of hygiene or normal behaviour.

• Responsibilities

• Responsibility for arrival day later than the date of entry or early departure The Customer is not entitled to any refund in the event that through no fault of Malagaflat you check in a day or days later than the official date of entry. In the same way as long as the causes are outside Malagaflat Customer shall not be entitled to reimbursement for giving up the apartment before the end of the contracted stay. • Malagaflat not be liable for damage, loss or theft of any property brought into the apartment by the Customer.

• Force Majeure

Malagaflat, its affiliates and its information providers shall not be liable or deemed in default or default for any delay or failure in performance or interruption in the delivery of content Malagaflat, resulting directly or indirectly from any cause or circumstance beyond its control reasonable, including but not limited to failures in electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorized access, theft, operator errors, severe weather, earthquakes or natural disasters strikes or other labour problems, wars or governmental restrictions.

• Please read carefully the following information:

By accessing the Web site Kaysavacacional www.malagaflat.com directly or through any other access to any content within this Web site is considered to have entered into an agreement with Kaysavacacional SC (Malagaflat) and operates under the obligation Terms and Conditions below. This website is owned and operated by Kaysavacacional SC

• Applicable law

This contract is considered as agreed and Spain. The Spanish law governs this contract. The contracting parties expressly and voluntarily submit to the jurisdiction of the courts in Málaga (Spain), and exclude the intervention of the courts of any other country.